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The following terms and conditions will govern any contract for sale that we enter into with you. Please read these terms and conditions carefully.
Please do not use this Site if you do not agree with any of the following Terms. If you use this Site you will be deemed to have irrevocably agreed to the following terms.
These terms may be changed without notice at any time by updating this document. Please visit this page regularly to review the current terms which have been last updated on August 15, 2010
In order to access this Site and its services you may be asked to provide personal registration details that must be current, correct and complete. If we at Vistalowcost.com may have any doubt about these requisites we have the right to block your access to the Site and suspend your account.
To better protect your privacy, we do not share your information toany third party or sponsors
Prescription glasses orders
When ordering, you must provide us with details of the relevant prescription that is to be applied to the goods. All prescriptions provided to us must have been given to you by a Certified Medical Practitioner or Certified Ophthalmic Optician following an eye examination by them within the last 2 years. Although we will rely upon the prescription details that you will provide to us and the goods supplied will contain lenses matching those prescription details submitted.
We will do our best to ensure that your orders will be dispatched within 15 working days after clearing of your credit card, Paypal or cheque payment. You will receive an order confirmation by e-mail.
The dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods unless caused by our negligence.
Returned goods must be unused and in a salable condition. Once we've received them back, we will arrange to either credit you or replace the goods, whichever you prefer.
All return packaging and postage costs must be met by you, We will refund such costs if the reason for returning items is due to our negligence.
Goods damaged on delivery, notification of claims
In case goods arrive in a damaged condition you must inform us within 8 business days to supply you with a return shipment code, and resend them to us within 10 business days. Upon receipt we will replace them at no charge.
If you fail doing so we shall have no liability for replacing the goods damaged on delivery-
The prices for the goods will be as stipulated when you placed your order. We retain the right to make adjustments to the prices to take account of any increase in manufacturing costs, the imposition of new taxes, duties or handling and shipment costs. Also if due to an error or omission the price published for the goods on our website is incorrect. We will inform you of the correct price and give you an opportunity to cancel the order.
We will issue you with an electronic invoice once we have received payment in full for your order and once we have dispatched the goods to you.
We will supply goods that are free from defects in materials and workmanship for a period of 12 months from the date of delivery.
Full refund and replacement guarantee Our 100% full refund or replacement guarantee begins from date of receipt of goods. The guarantee means that if you are not happy with your glasses, for any reason, please return them to us for full refund. You will need to return the glasses, with the case and cloth in good order. All returns must be sent using prepaid Special Registered Delivery as we cannot be held responsible for returned goods that are lost or damaged in transit.
The Contract between us shall be governed by the laws of Switzerland and any dispute will be resolved exclusively in the courts of Geneva, Switzerland.
We advise you to print and keep a safe a copy of these Terms and Conditions.
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What they say Cosa dicono di noi On nous écrit
Anna, gli occhiali sono arrivati oggi perfettamente integri. Voglio ringraziarvi di cuore. Alberta C . Lavagna (GE) Italia
Hi Anna, My glasses arrived in good shape. Love the style and quality. I'm passing this good deal on to my friends and family!! Thanks again. Don V. San Diego. U:S.A
Gli occhiali sono perfetti. Grazie. Ottimo prodotto, ottimo prezzo e ottimo servizio, Valeria Moroni,Bologna , Italia
Bonjour, Finis les prix inabordables des lunettes de vue proposées dans les boutiques. Merci vistalowcost. Marcel Leroux, Avignon , France