100% FULL SATISFACTION GUARANTEE
Vistalowcost.com guarantees that we supply perfectly produced frames and lenses made and finished according to the prescriptions of our customers
However, in the event that the quality of the materials and-or the precision of the prescription happened to be unsatisfactory, you can return them to us and receive a full 100% refund, inclusive of shipping and handling costs, or a replacement of same or higher value, whichever you prefer.
Our full satisfaction guarantee applies in all events, except
* flagrant misuse causing damage,
* scratched or tarnished goods
* any sort of physical damage
* destruction or damages not considered a manufacturing flaw
This guarantee applies when:
* A return authorization code is requested to our Customer Service: assist@vistalowcost
* Return shipment to the transmitted address is made within 30 days after receiving your order
* Returned order is complete with case and cleaning cloth unused, in original good state
* You may order a higher value replacement, we will charge you the difference.
* No balance will be refunded for lower value replacements
Please allow about 3-4 weeks for replacements.